End user PCs and laptops
Setup, repairs, replacements, and getting people back into their files. The machine on the desk is still where most of the day is lost.
IT support
From the PC on the desk to the server in the cupboard.
Laptops, desktops, printers, switches, firewalls, Wi-Fi, and the servers your apps sit on. One team that already knows the setup. Remote first, on-site when it needs hands.
The whole estate, not just the helpdesk ticket
Most firms do not fail because nobody can reset a password. They fail because the laptop, the switch, and the server are treated as three different jobs. We look after the lot, so a slow Wi-Fi day and a dead accounts PC are the same conversation.
What we actually look after
Network equipment
Switches, access points, cabling, and the firewall at the edge. The cupboard nobody wants to open until the internet dies.
Servers, on-site and cloud
The box in the office or the tenant in Azure. Kept current, backed up, and not left as a mystery for the next person.
Printers, phones, and the awkward kit
If the business relies on it, it is in scope. We would rather own the messy stuff than pretend it is not IT.
How support actually works
Remote first
Most fixes do not need a van. We get on the machine, sort it, and your person stays at their desk.
On-site when it needs hands
Hardware, cabling, a server that will not come back. We are based in Maidstone and travel when on-site is the right call.
Watched, not just break-fix
Monitoring and maintenance so the disk that is dying tells us before it tells you. See also cybersecurity and Microsoft 365.
One number for the lot
You should not have to guess whether this is a PC job, a switch job, or a server job. That is our problem.
Free, no obligation
Tell us what the estate looks like. We will tell you what is fine and what is not.
15–30 minutes. No jargon. No hard sell. Local picture is on areas we cover.